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Privacy Policy
Privacy Policy – Ovostore Kenya
Effective Date: 20 September 2026
Last Updated: 20 September 2026
At Ovostore Kenya, we respect your privacy and are committed to protecting your personal information when you visit our website, create an account, place an order, contact us, or use any of our online shopping services.
This Privacy Policy explains how Ovostore Kenya collects, uses, stores, protects, and shares personal information when you interact with our online store in Kenya.
We process personal information in accordance with applicable Kenyan data protection requirements, including the Data Protection Act, 2019 and applicable regulations.
1. Information We Collect
When you visit or shop at Ovostore Kenya, we may collect information that you provide directly to us, including:
- Full name
- Mobile phone number
- Email address
- Billing address
- Delivery or shipping address
- Order and purchase information
- Account information
- Customer service communications
- Product reviews and feedback
- Payment-related transaction information
We may also automatically collect certain technical information when you use our website, such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Referral source
- Website activity
- Cookies and similar technologies
We aim to collect only information that is relevant and reasonably necessary for the purposes for which it is processed.
2. How We Use Your Personal Information
Ovostore Kenya may use your information to:
- Process and fulfil your orders
- Arrange product delivery
- Confirm and manage payments
- Create and maintain customer accounts
- Communicate order and delivery updates
- Respond to questions, complaints, returns, and warranty requests
- Provide customer support
- Prevent fraudulent or unauthorized transactions
- Improve our website, products, and customer experience
- Maintain website security
- Comply with applicable legal and regulatory requirements
- Send promotional communications where permitted and where the appropriate consent or other lawful basis applies
We do not intend to use your personal information for purposes that are incompatible with the reason it was originally collected unless permitted by applicable law.
3. Legal Basis for Processing Personal Data
Depending on the circumstances, Ovostore Kenya may process personal information on the basis of:
Performance of a contract: We may need your personal information to process an order, receive payment, deliver your products, or provide after-sales services.
Consent: Where required, we may ask for your consent before sending certain marketing communications or using particular technologies.
Legal obligations: We may process information where necessary to comply with Kenyan laws, tax requirements, regulatory requirements, court orders, or other legal obligations.
Legitimate interests: We may process certain information where reasonably necessary to operate, protect, secure, and improve Ovostore Kenya, provided those interests do not improperly override your rights.
4. Payments
When you purchase products from Ovostore Kenya, payments may be processed through third-party payment providers, banks, mobile-money services, or other authorized payment partners.
Payment providers may collect and process information required to complete your transaction according to their own privacy policies and legal obligations.
Ovostore Kenya does not necessarily receive or store all sensitive payment credentials used to complete a transaction.
5. Delivery and Logistics
To deliver an order, we may share necessary information with delivery companies, couriers, logistics providers, or fulfilment partners.
This may include information such as your:
- Name
- Telephone number
- Delivery location or address
- Order reference
- Delivery instructions
We seek to limit the information shared to what is reasonably necessary to complete your delivery.
6. Sharing Your Personal Information
Ovostore Kenya may share relevant personal information with trusted third parties where necessary to provide our services.
These may include:
- Payment processors
- Mobile-money providers
- Banks
- Courier and delivery companies
- Website hosting providers
- IT and cybersecurity providers
- Customer support providers
- Analytics and website-performance providers
- Professional advisers
- Government, regulatory, or law-enforcement authorities where legally required
We do not sell your personal information to third parties.
Where third parties process personal information on our behalf, we take reasonable steps to require appropriate privacy and security safeguards.
7. Cookies and Similar Technologies
Ovostore Kenya may use cookies and similar technologies to operate and improve our website.
Cookies may help us:
- Keep the website functioning properly
- Remember shopping-cart selections
- Remember customer preferences
- Understand how visitors use our website
- Measure website performance
- Detect security issues
- Improve our products and services
- Measure advertising and marketing effectiveness where applicable
Where consent is legally required for particular cookies or tracking technologies, we will seek that consent.
You may also be able to manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.
8. Marketing Communications
Where permitted by law, Ovostore Kenya may send information about products, promotions, discounts, offers, or other updates.
Where marketing requires consent, we will seek appropriate consent before using your personal information for that purpose.
You may unsubscribe from marketing communications using the unsubscribe mechanism provided or by contacting us.
Stopping marketing communications will not prevent us from sending essential transactional communications relating to your orders or account.
9. Data Security
We take reasonable technical and organisational measures designed to protect personal information against unauthorized access, accidental loss, alteration, disclosure, misuse, or destruction.
These measures may include access controls, secure hosting, encryption where appropriate, account-security measures, monitoring, and other safeguards.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
10. Data Retention
Ovostore Kenya retains personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by applicable law.
Retention periods may depend on factors such as:
- Order and transaction requirements
- Customer service requirements
- Warranty obligations
- Accounting and tax obligations
- Fraud prevention
- Dispute resolution
- Regulatory requirements
- Other applicable legal obligations
When personal information is no longer required, we may securely delete, anonymise, or otherwise dispose of it as appropriate.
11. Your Data Protection Rights in Kenya
Subject to applicable Kenyan law, you may have rights concerning your personal information, including the right to:
- Be informed about how your personal data is used
- Request access to your personal data
- Request correction of inaccurate or misleading information
- Object to certain processing
- Request deletion where applicable
- Request restriction of certain processing where applicable
- Exercise applicable data-portability rights
- Withdraw consent where processing depends on consent
We may need to verify your identity before processing certain privacy requests.
12. Children's Privacy
Ovostore Kenya's online shopping services are not intended to knowingly collect children's personal information without appropriate authorization or another lawful basis where required.
If we become aware that children's personal information has been collected or processed improperly, we will take appropriate steps in accordance with applicable law.
13. International Data Transfers
Some technology, hosting, analytics, payment, or other service providers used by Ovostore Kenya may process information outside Kenya.
Where personal information is transferred outside Kenya, we will seek to ensure that applicable requirements relating to cross-border transfers and appropriate data-protection safeguards are observed.
14. Third-Party Websites
Our website may contain links to third-party websites or services.
Ovostore Kenya does not control the privacy practices of independent third parties. We encourage customers to review the privacy policies of external websites before providing personal information to them.
15. Changes to This Privacy Policy
Ovostore Kenya may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or applicable laws.
When we make changes, the updated Privacy Policy will be published on this page and the Last Updated date may be revised accordingly.
We encourage customers to review this page periodically.
16. Contact Ovostore Kenya
If you have questions about this Privacy Policy, how Ovostore Kenya handles your personal information, or you wish to exercise an applicable data-protection right, please contact us through the contact details published on the Ovostore Kenya website.
17. Complaints to the Office of the Data Protection Commissioner
If you have concerns about the processing of your personal information, you may also have the right to raise a complaint with Kenya's Office of the Data Protection Commissioner (ODPC) in accordance with applicable law.
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