If your product is damaged, defective, incorrect or incomplete at the
time of delivery, please raise a return request on Ovo store website. Return request must be raised within 7 days for items from the
date of delivery.
For electronic appliances & mobile phones
related issues after usage or after the return policy period, please
check if the product is covered under seller warranty or brand warranty.
For more information on warranty claims, please view our Warranty
Policy.
For selected categories, we accept a change of mind.
Please refer to the section below on Return Policy per Category for more
information.
Valid reasons to return an item
Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)
Delivered product is incomplete (i.e. has missing items and/or accessories).
Delivered product is incorrect (i.e. wrong product/size/colour, fake item, or expired)
Delivered product is does not match product description or picture (i.e product not as advertised)
Delivered product does not fit. (i.e. size is unsuitable)
Returns Policy per Category
Please
note that certain items marked as non-returnable on product page are
not eligible for return. For more information view the complete list of
| Phones and Tablets | Phones, Tablets, Batteries & Chargers, Earphones & Headsets, Mobile & Tablet Accessories Change of Mind is not applicable for return and refund. If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on ovo stores assessment. Note: We do not accept returns for any used items. For mobile phones, you may raise a return request directly with Ovo store if the device is dead on arrival (i.e. does not switch on completely). If the mobile phone has already been activated*, please contact the seller or brand warranty provider directly for information regarding the manufacturer's warranty. *Mobile phone is considered activated once SIM card has been inserted or when the phone has been connected to the internet via Wi-Fi. |
| Appliances | Change of mind is not applicable for return and refund. If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on ovo stores assessment. Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer. |
| Computing | Laptops,
Certified Refurbished Laptops, Components, Processors, Projectors,
Storage, Printers, Scanners, Headphones, Speakers, Consoles & PC /
Video Games, Gaming Consoles & Accessories, Software CDs Change of mind is not applicable for return and refund. If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Ovo store's assessment. Note: We do not accept returns for any used items. For laptops with brand warranty, Ovo store will only accept returns if the device is dead on arrival (i.e. does not switch on completely). Once the brand seal has been opened or removed, please contact the seller or brand warranty provider directly for information regarding the manufacturer's warranty. Items that are non-returnable: All software products that are labeled as non-returnable on their product details page Note: For any software-related technical issues or installation issues, please contact the brand warranty provider directly for information regarding the manufacturer's warranty. |
| TVs, Audios | Televisions,
Headphones, Speakers, Cameras, Drones, Lenses, Flashes, Filters
Microphones,Video Glasses, Remote Controllers, Musical Instruments,
Audio & Entertainment Equipment's, Portable Players, Other
Accessories Change of mind is not applicable for return and refund. If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on ovo store's assessment. Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer. Items that are non-returnable: Movies, TV Series & Music voucher or services |
| Conditions for Returns The product must be unused, The product must include the original tags, user manuals, warranty cards, freebies, invoice and accessories.The product must be returned in the original and undamaged manufacturer's packaging/box. If the product was delivered in ovo store packaging/box, the same packaging/box should be returned. Do not put tape or stickers directly on the manufacturer's packaging / box. NOTE: It is important to indicate the Order Number and Return Tracking Number on your return package to avoid any inconvenience/delay in your return process. |
Note:
If your return request has been rejected, the item will be delivered
back to you between 6-8 days. Item will be sent to scrap after three (3)
failed delivery attempts and no refund will be given
