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Terms & Conditions
Terms and Conditions – Ovostore Kenya
Last Updated: September 2026
Welcome to Ovostore Kenya. These Terms and Conditions govern your access to and use of the Ovostore website, online store, products, services, and related features.
By accessing our website, creating an account, placing an order, or purchasing a product from Ovostore, you agree to these Terms and Conditions. Please read them carefully before using our services.
1. About Ovostore Kenya
Ovostore is an online shopping platform serving customers in Kenya. We offer a range of products that may include smartphones, tablets, electronics, accessories, home appliances, computing products, and other consumer goods.
Product availability, specifications, pricing, promotions, and delivery options may change from time to time.
2. Eligibility to Use Our Website
By using Ovostore, you confirm that you are legally capable of entering into a binding agreement.
Where a person is purchasing on behalf of a company, organization, or other entity, that person confirms that they have authority to enter into the transaction on behalf of that entity.
3. Customer Accounts
Certain features of Ovostore may require you to create an account.
You are responsible for providing accurate and current information and for maintaining the confidentiality of your account credentials.
You must notify Ovostore promptly if you believe your account has been accessed or used without authorization.
4. Product Information
We aim to provide accurate product names, descriptions, specifications, images, availability, and other information.
However, product images may be for illustration purposes, and actual colours, packaging, accessories, or appearance may vary depending on the manufacturer, model, production batch, or device display.
Manufacturer specifications may also change without prior notice.
Customers should review the product description and specifications carefully before placing an order.
5. Prices
Product prices are displayed in Kenyan Shillings (KES/KSh) unless otherwise indicated.
We make reasonable efforts to ensure prices displayed on Ovostore are accurate. If a product is listed at an incorrect price because of a technical, typographical, supplier, or other genuine error, we may contact you before fulfilling the affected order.
Any applicable delivery charges or other charges will be disclosed during the ordering or checkout process where applicable.
6. Orders and Order Acceptance
Placing an order through Ovostore constitutes an offer to purchase the selected products.
Receiving an automated order confirmation does not necessarily mean that the order has been finally accepted or dispatched.
Orders may be subject to confirmation of:
- Product availability;
- Pricing;
- Payment;
- Delivery information;
- Customer details; and
- Any applicable verification requirements.
Where we cannot fulfil an order that has already been paid for, the customer will be informed and an appropriate refund or other remedy will be arranged in accordance with applicable policies and law.
7. Payment
Ovostore may provide one or more payment methods at checkout.
Available payment options may vary depending on the product, order value, delivery location, or other circumstances.
Customers are responsible for ensuring that payment information supplied during checkout is accurate and that they are authorized to use the selected payment method.
We may carry out reasonable verification procedures before processing or dispatching an order.
8. Delivery
Ovostore delivers orders to eligible locations in Kenya according to the delivery options available for a particular order.
Estimated delivery times are provided as estimates and may be affected by factors such as product availability, customer location, courier operations, public holidays, weather, traffic, or circumstances outside our reasonable control.
Customers must provide an accurate delivery address and reachable telephone number.
Ovostore will not be responsible for delays caused by incorrect or incomplete delivery information supplied by the customer.
9. Receiving Your Order
Customers should inspect packages and products as soon as reasonably possible after delivery.
If an item appears damaged, incorrect, incomplete, or materially different from the product ordered, please contact Ovostore promptly through our official customer-support channels.
Customers may be asked to provide the order number, photographs, videos, packaging, serial number, or other reasonable information necessary to investigate a claim.
10. Returns, Replacements and Refunds
Returns, replacements, exchanges, and refunds are subject to our applicable Returns and Refund Policy, product condition, warranty terms, and applicable Kenyan consumer-protection requirements.
Certain products may have specific return conditions due to hygiene, security, software activation, warranty, or manufacturer requirements.
Nothing in these Terms and Conditions is intended to exclude rights or remedies that cannot lawfully be excluded under applicable Kenyan law.
11. Product Warranties
Products may carry manufacturer, supplier, distributor, or Ovostore warranty coverage where indicated on the relevant product page or accompanying documentation.
Warranty periods and conditions vary by product.
A warranty may not cover damage resulting from misuse, unauthorized repair, physical damage, liquid damage, accidents, improper installation, electrical damage, or other exclusions specified by the applicable warranty provider.
Customers should retain their invoice, receipt, warranty documentation, and other proof of purchase.
12. Promotions and Discount Offers
From time to time, Ovostore may provide promotions, discounts, coupon codes, flash sales, or special offers.
Promotional offers may be subject to separate conditions, including availability, eligible products, purchase limits, expiry dates, and other restrictions disclosed with the promotion.
Unless otherwise stated, promotional offers cannot be exchanged for cash.
13. Prohibited Use
You must not use the Ovostore website to engage in unlawful, fraudulent, abusive, or harmful activity.
You must not attempt to interfere with the operation or security of the website, gain unauthorized access to our systems, introduce malicious software, impersonate another person, conduct fraudulent transactions, or use website content in violation of applicable intellectual-property rights.
14. Intellectual Property
Unless otherwise stated, website content belonging to Ovostore—including original text, graphics, logos, page designs, and other proprietary materials—is protected by applicable intellectual-property laws.
Third-party trademarks, product names, logos, photographs, and other materials remain the property of their respective owners.
Ovostore content may not be copied, reproduced, distributed, republished, or commercially exploited without authorization where such authorization is legally required.
15. Personal Information and Privacy
Ovostore may collect and process personal information necessary to operate the online store, process transactions, deliver orders, provide customer support, prevent fraud, improve services, and meet applicable legal requirements.
Personal information may include details such as your name, telephone number, email address, delivery information, order history, and transaction-related information.
Our handling of personal information is subject to our Privacy Policy and applicable Kenyan data-protection requirements, including the Data Protection Act, 2019.
16. Cookies
The Ovostore website may use cookies and similar technologies to operate essential website functions, remember preferences, understand website usage, improve customer experience, and support marketing where permitted.
More information about the cookies we use should be provided through our applicable Privacy Policy or Cookie Policy.
17. Third-Party Services
Ovostore may use third-party service providers for functions such as payment processing, delivery, communications, analytics, website infrastructure, and other operational services.
Those third parties may have their own terms and privacy practices.
18. Website Availability
We aim to keep Ovostore available and operating properly but cannot guarantee uninterrupted or error-free access at all times.
The website may occasionally be unavailable because of maintenance, technical problems, upgrades, network failures, security incidents, or circumstances outside our reasonable control.
19. Limitation of Liability
To the extent permitted by applicable law, Ovostore will not be responsible for indirect or consequential losses arising solely from circumstances outside our reasonable control.
Nothing in these Terms is intended to unlawfully exclude or restrict liability or consumer rights that cannot be excluded or restricted under Kenyan law.
20. Fraud Prevention
Ovostore reserves the right to conduct reasonable checks intended to prevent fraudulent transactions and protect customers and the business.
An order may be held for verification where suspicious or inconsistent transaction information is detected.
We may cancel or decline transactions reasonably suspected to involve fraud or unlawful activity, subject to applicable law.
21. Cancellation of Orders
Customers wishing to cancel an order should contact Ovostore as soon as possible.
An order may not be cancellable once it has been dispatched or has entered certain stages of fulfilment. In such circumstances, any available return process will be governed by our Returns and Refund Policy and applicable law.
22. Customer Complaints
We value customer feedback and aim to resolve legitimate complaints fairly and efficiently.
Customers experiencing an issue with an order, delivery, payment, warranty, refund, or product should contact Ovostore through our official customer-support channels and provide sufficient information for us to investigate the matter.
23. Changes to These Terms
Ovostore may update these Terms and Conditions periodically to reflect changes to our services, business practices, technology, or applicable legal requirements.
The updated version will be published on this page together with an updated revision date where appropriate.
Changes will apply prospectively as permitted by law and will not remove rights already accrued under completed transactions where those rights cannot lawfully be removed.
24. Governing Law
These Terms and Conditions are governed by the applicable laws of the Republic of Kenya.
Any dispute arising from the use of Ovostore or purchases made through the platform will be handled in accordance with applicable Kenyan law and available dispute-resolution procedures.
25. Contact Ovostore Kenya
For questions regarding these Terms and Conditions, orders, deliveries, returns, warranties, or other customer-service matters, please contact Ovostore through the official contact information published on our website.
Display prices in:KES
